Support

Each and every order that leaves our shop is custom made and therefor will take time to be designed, engraved, and prepared to ship your way. On average, we are able to get most orders made and shipped out in 3-5 business days. During the holiday season, your order can take up to 10 business days to be processed due to the sheer volume of orders that we take in during this time period. We do our best to get items shipped out as quickly as possible, but please understand that any personalized product will take longer to make, as it is a very involved process that can only be sped up so much.

Once your order has been processed, standard delivery can take between 2 and 7 business days, dependent solely on the carrier. Expedited shipping methods are available which can decrease this to 2 to 4 business days, which you may opt to take advantage of at the time of checkout. Once an order has been marked as shipped and placed out for pickup, the length of time for your delivery is out of our hands and we have no control over changes to the destination either. If the postal carrier alerts us to any changes in delivery times due to inclement weather, we will be sure to factor this into any estimated delivery dates shown on our website but make no guarantee that a package can or will arrive by a given date.

(Please note that once an order has been placed, there is no possibility to change your shipping method.)

Once an order has been engraved per the specifications at the time of checkout, we rarely have the opportunity to make any changes to the order. As we do our best to make orders as they come into our shop, we unfortunately cannot guarantee that changes can be made, however you can reach out to us through the Support page to see if your desired changes can be made. While we do our best to work with our customers on this, we simply cannot make changes to every order that comes through.

Absolutely! We are happy to work with custom images, however we do ask that the image be provided as:

• The highest quality available.
• Black and white only. (No grayscale/color images may be used.)
• JPG, PNG, PDF, or SVG formats.

For an example of what is and is not acceptable, have a look here.

While we wish that we could help every customer go from idea to design to final engraved product, we unfortunately don’t have the time or resources to dedicate to creating custom designs currently. If you are wanting to modify a design that we currently offer, such as removing the line between the text on Design 4, or using Design 2’s wreathe with Design 5’s font, you can request small changes like these when placing your order using the provided Requests text box. We will do our best to work within the request’s parameters, however please understand we cannot make intensive changes to existing designs without charging for a Use My Design variation.

Proofs are provided for custom design and bulk orders only. We do not provide free mockup services at this time. We highly recommend using the Preview feature available on all listings with personalized text.